Viewpoint: it’s time to let your staff use social media

Do workers need access to social media? Here is an article from Gez Smith who thinks our employers might be overly cautious.   Viewpoint: it’s time to let your staff use social media.

“Your staff or colleagues are the people best placed to make sure that your customers have all of their questions answered quickly and politely, and are also best placed to look out for and correct any untruths that may appear [online]”.   http://www.ukauthority.com/?tabid=64&id=3765

P.S. I have been reminded that some employers do allow staff to access social media – particularly if there is a “business need” and, for example, City of Edinburgh Council staff are directed to their staff intranet (The Orb) for help with accessing and using social media at work.

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